MAK Community Care enables people with learning disabilities, Autism, physical and mental health needs to live full and aspiring lives.
MAK Community Care aims to become an outstanding organisation known for delivering innovative, flexible and responsive care and achieving excellent outcomes for our people and communities.
We integrate these values into everything we do from recruitment, staff appraisal, future plans, recognition and rewards, service design and every way in which we interact and behave.
|Aspiring||We see potential in others and ourselves and strive to reach this|
|Caring||We care about others, and are considerate and approachable|
|Trusting||We act with integrity, and are honest and transparent|
|Including||We are inclusive, and recognise and celebrate difference and diversity|
|Valuing||We value others, and actively promote dignity and respect|
|Enabling||We shape our organisation and services together|
The people we support, and their families and carers, are at the centre of assessing our quality and we provide a wide range of ways people can tell us what they think and how we can improve. We also engage wider stakeholders to look at the outcomes we achieve and our fundamental standards of service delivery. We have a quality assurance process that incorporates:
Performance monitoring and analysis of key quality indicators and people we support outcomes
Regular checks and service visits
Complaints, compliments and suggestions feedback
Annual surveys of the people we support, their families and carers, and our professional partners.
Service improvement plans that are updated monthly to ensure a dynamic approach to delivering better services
Active communication, involvement and co-production.
Our care regulated services are inspected by the Care Quality Commission (CQC) as a statutory requirement.